How can Adcap Network Systems™ add value back to your organization? It is common to have over-utilized IT personnel spending a majority of their time on maintenance and support issues. Adcap can provide immediate relief to these high-value resources, enabling them to focus on line-of-business objectives.
In addition, advanced data systems require advanced technical skills in all phases of the infrastructure lifecycle, from design, through deployment, to ongoing support. Because of these advanced requirements, many of Adcap’s customers choose to use Adcap’s PREMIERnet™ Advanced Network Support Services to assist them in maintaining their systems.
Adcap’s PREMIERnet™ Advanced Network Support Services provides you with service above and beyond manufacturers’ standard technical support capabilities. Included with PREMIERnet™:
- 24 x 7 x 365 Access to our local technical resources who know your network
- Service Queue Prioritization, with 1 and 4-hour response-time Service Level Agreements
- The Cisco Master Managed Services Certification is the highest level awarded for partners who provide Cisco-based managed services through a direct network operations center (NOC) investment, and offer basic management capabilities. Adcap follows Information Technology Infrastructure Library (ITIL) Foundation processes, practices, and tools to support advanced Cisco technologies
- Client Information Database stored in secured Datacenters, with infrastructure details, configuration backups and inventory
- Locally staffed Support Desk for Moves, Adds, Changes, Deletes and remote system repairs, with expanded service and coverage hours provided by our secondary NOC
- Support for Cisco LAN Switches, Routers, Voice Gateways, VPN, Unified Communications, Network Security, UCS, Firewall, IPS, Ironport, Wireless, Datacenter, WAAS, Nexus and more
- Business reviews to discuss current state of IT for covered equipment, providing a Technology Roadmap
- Full reporting with Asset and Performance Management, Availability metrics and capacity planning
Adcap recognizes that every organization has different support requirements, which is why Adcap offers different levels of service for support. Click here for more detail on our support offering and click here for the advantages we provide to your organization.
Last Updated: February 23rd, 2013 |