There are over 50 organizations on contract with Adcap PremierNet services. For the systems we support, our customers just open a ticket with us 24/7/365, and we get things working properly as fast as we can. If that is something your organization can use, maybe PremierNet Managed services is right for you also.
Our support desk is staffed locally by full-time CCNP’s, CCVP’s, and systems experts. Escalation is to our deployment engineers who are experienced at designing and installing these types of systems and do it on a daily basis.
Silver level service is for organizations that take care of their systems themselves most of the time, and could use some backup on advanced issues or when internal staff is unavailable.
Gold level service is for organizations that want the security of having a fixed price for unlimited remote support in order to keep systems running properly.
Adcap Managed Services
Adcap Network Systems, Inc. is committed to ensuring the ongoing success of our customers and their voice, video, server, storage, security and network deployments.
Advanced data system require advanced technical skills in all phases of the infrastructure lifecycle, from design, through deployment, to ongoing support.
Because of these advanced requirements, many of Adcap’s customers choose to use Adcap’s PremierNet Managed Service to assist them in maintaining their systems in optimum working condition.
Adcap PremierNet Managed Service is staffed by full time local engineers that excel in the design, installation, support, and troubleshooting of LAN, WAN, network security, Cisco voice, Cisco video, virtualized servers, and storage systems that are above and beyond the manufacturer’s technical support capabilities.
PremierNet is not a replacement for manufacturer’s support, but if you want someone to start taking care of the problem right away instead of quizzing you about your systems and asking for logs, our service might be right for you.
An Extension of Your IT Staff
Adcap’s PremierNet customers consider us an extension of their IT department, with specific, advanced technical capabilities that are available at a lower cost than hiring additional in-house IT staff.
Adcap has many local engineers that keep their skills sharp by constant training, deployments, and support of many different types of networks throughout the year. Furthermore, these engineers work out of our offices in Georgia and Florida, so when troubleshooting or design requires on-site presence, they show up quickly.
As can be seen on our Certifications page, Adcap’s primary focus is on networks built using product Cisco Systems. Our engineers have other skills as well, and we find that the rigorous Cisco training and Cisco certifications our engineers go through prepare them to work on any type of network system that is currently deployed.
Adcap recognizes that every organization’s IT department has different policies and desires on how much of their network infrastructure will be supported internally, which is why Adcap offers different levels of service for support.
Basic Support
- Top quality support from the Adcap support service desk.
- 8 x 5 coverage.
- No Service Level Agreement.
- Service billed hourly or on retainer from pre-purchased blocks of hours.
Silver Support
- 24 x 7 x 365 Service Level Agreement with 1 and 4 hour responses for urgent and routine issues.
- Adcap maintains an up-to-date database of customer information so any authorized Adcap technical consultant is able to work on the network equipment quickly without additional questions.
- All services billed on retainer at a discounted hourly rate.
- The Adcap Network Inventory Appliance is placed in the customer data center to track managed equipment and maintain a single repository of recovery system images.
Gold Support
- Includes all services of Silver Support.
- Unlimited remote support desk for moves, changes, remote system troubleshooting and repairs are included for the term of the contract.
- A specific quantity of hours are included for adds, updates, and any required onsite work.
Platinum Support
- Includes all services of Gold Support.
- Adds proactive monitoring of all sites, with immediate action taken on trouble conditions, access control of all devices, logging of changes, and patching service on a regular basis.
Adcap is able to offer these advanced technical services due to the advanced capabilities of our large, local technical staff in conjunction with our well-defined support procedures based on years of experience. If your organization needs additional expertise for your advanced data, voice and video systems, and you want the ability to meet with the local engineers that are taking care of your systems, give Adcap a call today!
To get started with Adcap PremierNet services, buy a competitively priced 10 hour block of service hours to see what we can do for you. If you want to have peace of mind and know that you have a team backing you up when you need help, ask your Adcap Account Manager to get you a quote on a Silver, Gold, or Platinum service contract right away!
Find out more about how Adcap provides complete solutions in specific practice areas, including:
- Unified Communications - voice and video
- Networking and Security - LAN, WAN, core networks, data security
- Server and Desktop Virtualization - servers, storage, virtualization
“Hi! I’m Alex Jerrold, the VP of Operations at Adcap Network Systems, and a Cisco Security CCIE. I’m proud of how our operations team puts customer results first on the priority list. Our PMP certified project managers and advanced Cisco certified deployment and support engineers are outstanding and love what they do. Please give us the opportunity to show we can do for you!”
Call right now to talk to one of our local sales experts or design engineers at 877-462-3227. Discover the difference – contact us today.
Last Updated: September 9th, 2011 |
