Adcap Network Systems, Inc. is committed to ensuring the ongoing success of our customers and their network deployments.
Advanced data networks require advanced data networking skills in all phases of the infrastructure lifecycle, from design, through deployment, to ongoing support.
Because of these advanced requirements, many of Adcap’s customers choose to use Adcap’s PremierNet Managed Service to assist them in maintaining their advanced data networks in optimum working condition.
Adcap PremierNet Managed Service is composed of local engineers that excel in the design, installation, support, and troubleshooting of LAN, WAN, network security, enterprise VoIP, virtualized servers, and storage system service that are above and beyond the manufacturer’s technical support capabilities.
The manufacturer’s support typically includes product upgrades, phone and/or email technical support, and product replacement within either a 4 hour or next business day timeframe. This is an important element of maintaining system uptime, and Adcap recommends that our customers purchase that support. PremierNet is not a replacement for manufacturer’s support.
An Extension of Your IT Staff
Adcap’s PremierNet customers consider us an extension of their IT department, with specific, advanced technical capabilities that are available at a lower cost than hiring additional in-house IT staff.
Adcap has many local engineers that keep their skills sharp by constant training, deployments, and support of many different types of networks throughout the year. Furthermore, these engineers work out of our offices in Georgia and Florida, so when troubleshooting or design requires on-site presence, they show up quickly.
As can be seen on our Certifications page, Adcap’s primary focus is on networks built using product Cisco Systems. Our engineers have other skills as well, and we find that the rigorous Cisco training and Cisco certifications our engineers go through prepare them to work on any type of network system that is currently deployed.
Adcap recognizes that every organization’s IT department has different policies and desires on how much of their network infrastructure will be supported internally, which is why Adcap offers different levels of service for support.
Basic Support
- Top quality support from the Adcap support service desk.
- 8 x 5 coverage.
- No Service Level Agreement.
- Service billed hourly or on retainer from pre-purchased blocks of hours.
Silver Support
- 24 x 7 x 365 Service Level Agreement with 1 and 4 hour responses for urgent and routine issues.
- Adcap maintains an up-to-date database of customer information so any authorized Adcap technical consultant is able to work on the network equipment quickly without additional questions.
- All services billed on retainer at a discounted hourly rate.
- The Adcap Network Inventory Appliance is placed in the customer data center to track managed equipment and maintain a single repository of recovery system images.
Gold Support
- Includes all services of Silver Support.
- Unlimited remote support desk for moves, changes, remote system troubleshooting and repairs are included for the term of the contract.
- A specific quantity of hours are included for adds, updates, and any required onsite work.
Platinum Support
- Includes all services of Gold Support.
- Adds proactive monitoring of all sites, with immediate action taken on trouble conditions, access control of all devices, logging of changes, and patching service on a regular basis.
Adcap is able to offer these advanced network services due to the advanced capabilities of our large, local technical staff in conjunction with our well-defined support procedures based on years of experience. If your organization needs additional expertise for your advanced data networks, and you want the ability to meet with the local engineers that are taking care of your systems, give Adcap a call today!
Find out more about how Adcap provides complete solutions in specific practice areas, including:
“Hi! I’m Alex Jerrold, the VP of Operations at Adcap Network Systems, and a Cisco Security CCIE. I’m proud of how our operations team puts customer results first on the priority list. Our PMP certified project managers and advanced Cisco certified deployment and support engineers are outstanding and love what they do. Please give us the opportunity to show we can do for you!”
Call right now to talk to one of our local sales experts or design engineers at 877-462-3227. Discover the difference – contact us today.
Last Updated: August 6th, 2010 |
