Cisco Callway Hosted Video

Hosted Video Conferencing from Cisco Systems

In 2011 Cisco launched Cisco Callway, a hosted HD video calling and conferencing service by the worldwide leader in video conferencing. Cisco Callway and the equipment for it can be ordered from Adcap Network Systems, and shipped anywhere in the United States.

What is required?

• Cisco Callway service
• Internet connection with enough bandwidth.
• Cisco Callway compatible endpoint (Click for info and pricing):
  • Cisco E20
  • Cisco EX-60
  • Cisco EX-90
  • Cisco Movi Client on PC or Mac.
    

    Cisco EX-90

  • Cisco Profile 42″ with C20
  • Cisco Quick Set C20
  • Cisco Codec C40

Callway Benefits:

• Subscription Based.
• Hosted Service with Support from Cisco Systems.
• High Definition Video.
• Ease of Use. Use URI dialing to reach other people (URI is number@company.com)
• Meet-Me Service. Have real conferences with video and audio participants.
• Ready-to-use. Plug in and start calling.
• Unlimited connectivity. No Per-call charges above regular monthly fee.

Callway Service Pricing:

Cisco EX-60

• Standard – 1 call at a time. $99/month.
• Premium – $149/month. Up to 4 calls at a time. $149/month.

Addon Services Pricing:

• VoIP out – use Callway device like a regular phone to call out to anyone. $9/month additional.
• MeetMe video bridge. 6 port video conferencing. $349/month additional.

Why is this new service important?

This is a completely hosted and subscription based service. The only things to buy are the video endpoints and the monthly service. You get a local telephone number that can be used for either regular or video calls. You do not have to buy expensive conferencing equipment, seldom have to make any firewall changes, and can be reached by a 10 digit phone number from any other standards based video conference device over the Internet.

How to Buy?

Contact Adcap Network Systems, your Cisco Video and Cisco Callway certified specialist. This can be either purchased from Adcap or financed by Adcap through Cisco Capital at very low financing rates.

Adcap is a Cisco Gold Certified Partner and Master in Unified Communications, which are Cisco’s top certifications for partners. We know IP voice and video inside and out. As one of Cisco’s top resellers, we offer very competitive pricing on all Cisco equipment, especially Cisco TelePresence equipment.

Call Adcap today and talk with a qualified engineer or trained customer service specialist.  Find out more about how Adcap provides complete solutions in specific practice areas, including:

• Unified Communications
• Networking and Security
• Server and Desktop Virtualization

Call right now and talk with one of our local solution architects at 877-462-3227. Discover the difference – contact us today.

Cisco Telepresence Movi

Cisco Callway Solution Overview

Cisco TelePresence for Growing Businesses

Cisco® Callway can help you use high-definition (HD) video and telepresence¹ to transform your business, do more with less, and cut costs. With this service you can accelerate decision making; enhance relations with staff, customers, and partners; and reduce travel requirements. And with its low cost, Cisco Callway can produce an immediate return on your investment.

What Is Cisco Callway?

Together with an endpoint, Cisco Callway is all you need for high definition video and voice communications across the Internet. As a subscription-based service, Cisco Callway makes video collaboration affordable and accessible for any organization. Hosted and powered by Cisco, it makes telepresence effortless and accessible from any location with a broadband connection. With ready-to-use simplicity, Cisco Callway is installed in minutes, and it is as easy to use as your telephone.
Cisco Callway enables communication both within your organization and across company boundaries. You can easily dial and connectto other Cisco Callway subscribers, as well as any standards-based video user, and then switch transparently between video and voice to call landlines and cell phones.

It could not be simpler: Choose from room or personal systems, select a monthly service plan, plug into your broadband connection, and you are ready to make unlimited voice and video calls. Now with Cisco Callway, you can start cutting costs, increasing productivity, and strengthening relationships across teams, customers, and partners.

Cisco Callway Benefits for Your Business

• Subscription-based: Cisco Callway enables telepresence use without a large investment. For a low-cost monthly fee, you get the power of video productivity plus voice communications across the Internet.
• Hosted service: Cisco Callway removes the cost and complexities of buying and managing the necessary customer premises video network infrastructure, making telepresence an affordable reality and accessible to your business.
• High-definition video: A business-quality experience delivers all the benefits of face-to-face meetings without the cost in time and travel. Cisco Callway enables you to maintain and build relationships and bring teams together as if you are together in person to reduce development times and speed decision making.
• Ease of use: You can use the Cisco Callway phonebook and MyContact directory to easily dial internal and external parties. You can reach any Cisco Callway subscriber using your unique local phone number or use Uniform Resource Identifier (URI) dialing to reach any standards-based videouser. Cisco Callway makes telepresence calling as easy as using your phone.
• Meet-me service: Cisco Callway helps you easily scale meetings to include multiple video and audio participants through multipoint meet-me conferencing services. You can collaborate face-to-face across multiple sites with larger groups through secure multipoint conferencing services for impromptu or scheduled meetings.
• Ready-to-use provisioning: The application is installed in minutes and requires no IT skills or expertise to get started.
• Unlimited connectivity: Connectivity is unlimited for high-definition video and voice over the Internet. You can connect Cisco Callway to Cisco Callway or Cisco Callway to standards-based video endpoints, inbound voice calls, and optional outbound (domestic) voice—you can reach anyone, anywhere at any time.
• Cisco Callway supports a broad range of endpoint choices to meet your business needs from the personal office and desktop all the way to multipurpose conference rooms.

Cisco TelePresence Personal Endpoints

The Cisco IP Video Phone E20 is the only business-quality IP video phone in the market, and it is perfect for mobile workers at desktops and at remote locations. With this phone you can comfortably switch between voice and video.

The Cisco TelePresence System EX Series offers you personal telepresence experiences for your desktop. The Cisco TelePresence System EX60 and EX90 models let you and your colleagues instantly collaborate face-to-face, whether you are separated by a hallway, a street, or several time zones. You can access the features you need right from your desktop, with the touch of a finger.

Cisco TelePresence Movi allows mobile workers to participate in personal telepresence meetings. Using an existing PC or Mac and a USB camera, team members at every level of an organization can stay visually connected from remote offices, at home, or on the road, whenever they need to collaborate.

Cisco TelePresence Multipurpose Meeting Rooms

The Cisco TelePresence System Profile 42-inch with Cisco TelePresence System Codec C20 offers a large high-definition screen that creates a life-like meeting experience. Easy to set up and simple to use, it is ideal for team and board meetings.

The Cisco TelePresence System Quick Set C20 is an easy-to-install high-definition set top that offers you flexibility of choice of screen size, format, and manufacturer.
The Cisco TelePresence System Codec C40 can turn any conference room into an HD video collaboration environment. It is designed for any standard HD integration project – your choice of screen size, format and manufacturer with the added advantage of arranging multiple locations into a single conference using Multiway.

1 *Please note: The Cisco Callway service is high-definition capable. To experience high-definition telepresence requires sufficient bandwidth (usually 1 Mbps) and a high-definition capable endpoint (Cisco TelePresence® and video endpoints offer 720p and 1080p resolution).

Cisco Callway FAQ (Source is Cisco Support Forums)

Q. How do I call other Cisco Callway users either within the same company or in a different company?
A. To call Cisco Callway users within the same company, press the Home button and navigate to the Phone Book.  From the Phone Book option, highlight the applicable user or room; then, press Call.  Or, you can just dial the 10-digit Cisco Callway number and press Call.
To call Cisco Callway users in another company, press the Home button, enter the 10-digit Cisco Callway video number, and press Call.

Q. Can I dial a US-based landline or mobile phone number from my Cisco Callway endpoint?
A. Yes, to dial either a US-based landline or mobile phone number, enter the 10-digit phone number, as documented above; then, press Call.

Q. Can I call standards-based SIP or H.323 compliant video endpoints from my Cisco Callway endpoint?
A. Yes, to call standards-based SIP or H.323 compliant video endpoints, enter the Uniform Resource Identifier (URI)-based format (endpoint@domain) in the address box, and press Call.  The endpoint is a specific destination in the organization that you want to connect to and domain is the fully qualified domain name; for example, othercorp.net.

Q. Can I call an endpoint that has a public IP address from my Cisco Callway endpoint?
A. Yes, to call an endpoint that has a public IP address, first dial ip to access the Interactive Voice Response (IVR) system.  Then, enter the IP address that you want to dial by using this format:  Number*Number*Number*Number, followed by #.  (Use the * to substitute for the dots in the IP address.)  For example, 10*10*10*2#.  The system automatically connects you to the endpoint.
Note: If you enter the incorrect IP address while you are connected to the IVR, you cannot change the IP address; instead, you need to hang up and re-access the IVR to enter the correct IP address.

Q. Can users who are not on the Cisco Callway network dial my endpoint by using H.323 calling?

A. Cisco Callway supports inbound calls from an H.323 or SIP video device provided that the H.323 endpoint can dial the Cisco Callway URI <video number>@callway.net.  Cisco Callway endpoints cannot be reached by dialing an IP address from an H.323 compliant standards-based endpoint.

Q. How do I locate an entry in the phone book?
A. You can locate an entry in the phone book by using the quick search by letters feature.  In the search field that displays at the top of the phone book page, enter the first letter of the entry that you want to locate.  A list of entries with that letter displays.  You may need to enter additional letters to find the entry that you want.  Be aware that the system searches within the current folder and within any existing subfolders, but not within folders that are higher up than your current location.

Q. How can I change the names of the units in the phone book (address book)?
A. To change these names, please contact your sales partner and request an update to your subscription on the Cisco Callway ordering portal.

Q. Can I dial a US toll-free phone number from my Cisco Callway endpoint?
A. Yes, to dial a US toll-free phone number from your Cisco Callway endpoint, enter the 10-digit phone number as you normally would.  For example, 8775334246.
Note:  You do not need to prefix a US toll-free number with a 1.

Q. Can callers outside of the US call my Cisco Callway endpoint by dialing international phone numbers?
A. Yes, callers outside of the US can call Cisco Callway numbers by dialing the country international access prefix (for example, 00), US country code (1), and the 10-digit video phone number.  For example, to call from the UK to a Cisco Callway endpoint in the US, dial 00 1 571 482 1000.

Q. Does Cisco Callway support the use of special phone numbers on Cisco Callway endpoints?
A. No, Cisco Callway does not support special phone numbers, such as operator service calls, 411 (directory service) calls, 9xx (premium service) calls, collect calls, and outbound international calls.

Q. Can I make an international call if I have purchased an international calling service from another service provider?
A. Yes, if you purchased an international calling card service from another service provider, you can dial its toll-free phone number from your Cisco Callway endpoint.  Follow the instructions provided by your international service provider to make a call once you are on the IVR.  Be aware that you cannot dial international phone numbers directly from your Cisco Callway endpoint.

Q. Does Cisco Callway support 911 dialing for emergency services?
A. No, Cisco Callway does not support 911 functionality, so you cannot rely on your Cisco Callway subscription for emergency services.  If you dial 911 from your Cisco Callway endpoint, a message alerts you that 911 functionality is not supported on the Cisco Callway service.