August 26th, 2010 – IPCC Express/Call Center Geeknick – Atlanta Area

Blue shadow crew
Thursday, 8-26-10
10am – 2pm
Offices of:
Arnall Golden Gregory LLP
171 17th St NW
Suite 2100
Atlanta, GA 30363-1031

Please join us for our latest Geeknick on IPCC Express and Call Center Technologies.

Presented by:  Michael Cavanaugh/Adcap VP Solutions Architecture**

This informative session will include a deep dive into the following tech areas:

· Cisco CCX Configuration Best Practices

· Cisco CCX Features

· Scripting

· Report Design

We certainly hope to see you there, and for you to gain a deeper understanding of IPCC Express/Call Center!

**Michael Cavanaugh is a published author of several comprehensive technical books on Unified Communications and Video with Cisco Press, the premier publisher for Cisco technical reference material.   He is also a certified Cisco Systems instructor, and routinely performs informative sessions for current and prospective Adcap clients across the Southeast.

Having worked in the networking industry for twenty years, Michael’s employment with such companies as General Electric, Cisco Systems Inc., Bell South Communications Systems, and Adcap Network Systems has allowed him to stay at the forefront of technology and hold leading-edge certifications.  Michael’s passion is learning the practical applications of new technologies and sharing that knowledge with fellow engineers.

For further information, please contact:
Michelle Temple
(678) 456-6755

Related posts:

  1. August 12th, 2010 – VMware & VDI Atlanta-area Geeknick
  2. April 21st, 2010 in South Florida: Contact Center Express Workshop
  3. November 11, 2009 – GEEKNICK: Contact Center/IPCC
  4. August 25th & 26th, 2010 – Florida Datacenter/Nexus Geeknicks
  5. August 26, 2009 – Geeknick: Security

Last Updated: August 18th, 2010 |

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