Contact Center Express: Scripting and Reporting Workshop
GEEKNICK: Cisco Contact Center Express Workshop taking place on Wednesday, April 21st from 10am to 2pm. Click on the “Register Now” button to reserve your spot.
We will discuss best practices of deploying Cisco Unified Contact Center Express, including:
- Cisco CCX configuration best practices
- Cisco CCX features
- Scripting
- Report Design
Michael Cavanaugh will lead this event. Michael Cavanaugh is a dual CCIE, both in Voice and Route/Switch, and is the author of multiple CiscoPress Certification Guides, including
- CCNA Voice Official Exam Certification Guide (640-460 IIUC)
- Cisco QOS Exam Certification Guide (IP Telephony Self-Study), 2nd Edition
See his bio at http://www.ciscopress.com/authors/michael_cavanaugh
The event sessions will provide an overview of the business issues addressed by the technology, along with a two-hour, in-depth technical deep dive into the solution. This is an in-depth look open to all customers who have either already installed the product in the network or are in the evaluation stage.
Date/Time: April 21 10am-2pm
Location:
Cisco – Ft. Lauderdale Office
3250 West Commercial Blvd
Suite 350 – Gold Coast Room
Oakland Park, FL 33309
Contact Center Geeknick Registration Link
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Last Updated: March 31st, 2010 |
