Introduction
Located in Alpharetta, Georgia, Joe Powell & Associates is an exclusive representative for Liebert, a leading provider of power, cooling and monitoring technologies that protect and support business-critical systems. Joe Powell & Associates is part of an impressive network of companies that utilize Liebert technology to eliminate downtime, reduce operating costs, protect IT systems and other vital tasks, which are employed by every Fortune 500 company.
Problem
In 2007, Joe Powell & Associates was once again expanding to accommodate continued growth. With more than 33 years in the industry, the company had become a well known provider of Liebert technology and needed more operating space to service a growing client base. With the construction of a new facility came the necessary implementation of a new communication system as well.
Solution
Decision makers at Joe Powell & Associates turned to fellow industry leaders, Adcap Network Systems, for a new Cisco VOIP system. “Being in the same industry, we’ve had a relationship with Adcap for some time,” said CEO Chad Powell. “Since we constantly refer others to Adcap for Cisco-based communication systems, it just made sense for us to capitalize on their expertise as well.”
To meet the company’s burgeoning communication needs, the facility was outfitted with the Cisco Voice Gateway and CallManager 5.0 with Unified Messaging. More than 50 VOIP phones and a wireless network were installed, and two remote users were established.
Results
As Joe Powell & Associates personnel settled into their new building, they were also quickly learning the benefits of the new communication system. “The multi-features streamline everyday communications which allows us to focus on servicing our clients.” Additionally, company leaders praised the system’s seamless remote capabilities that allow off-site users to tie into the system with no disconnect. “We have a Cisco Integrated Services Router at our location in Jacksonville, Florida, which makes customers think we’re in one centralized location.
“The Adcap team provides great customer service and quick response. They are really easy to work with.”
Last Updated: January 8th, 2013 |
