Hemophilia of Georgia

Introduction

Hemophilia of Georgia (HoG) is a non-profit agency that exists so that people in Georgia affected by bleeding disorders live as normally and productively as possible.  They offer a variety of services to help meet the challenges facing the bleeding disorders community, including pharmacy services, outreach nursing, social support and informational services, clinic and research funding, and individual and family based activities and programs.

Problem

At one time, HoG utilized what they described as “an antiquated phone system.”  The outdated technology was absorbing more than its share of the operating budget due to the large expense of replacing outdated parts.  Additionally, the existing system wasn’t meeting the burgeoning demands of the organization or allowing them to perform in real time. HoG turned to Adcap Network Systems for a solution.

Solution

Adcap developed a network solution tailored to the specific needs of HoG.  A full Cisco LAN upgrade was implemented including the installation of 3560 switches and 40 voice IP phones.  The organization began running Call Manager to distribute calls, and remote users were accommodated by an 871 router.

Results

The new Cisco LAN has created an extremely user friendly environment.  Staff members now have the capability of accessing voice mail messages via phone or a computer.  The agency’s Office Manger, Millie Rondon, put it this way, “Previously the only way staff could access their voice mail messages during the day or after work hours, was by directly calling in to the agency’s phone system.  The new unified system not only provides staff with different options in retrieving their voice mail messages, but it has also provided us with a number of features that have allowed us to be more responsive to our clients, callers and staff.”