Voice

Cisco just announced last week that the Jabber client for business is available for free. That’s great news! But why do you care, what does it do for you, and most importantly, how do you get it? Cisco Jabber for Video There are actually two free versions of Jabber, and they are both fully functional. One [...]

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One of the systems that gets overlooked in almost every Voice over IP (VoIP) phone system design is the Uninterrupable Power Supply (UPS) in the access layer closets. It is due to the change in thinking that has to happen when changing from a traditional Private Branch eXchange (PBX) telephone system, where everything is powered [...]

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As an avid mobility champion, and eager user of tablets, I have to confess to being frustrated. There are so many things that tablets make easier, but try as I might I have been unable to take away my need for a laptop when I am out and about. Over the past six months I [...]

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When first looking at the Cisco CIUS, it is easy to be underwhelmed. I am used to using my Samsung Galaxy Tab, which is big, lightweight, clearly the consumer Android tablet leader (see my tablet mobility post). Compared to that, the CIUS is small, chunky, and heavy. But after getting all hooked into our back [...]

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Software licensing is one of those things that always amazes me – how could something so simple turn into something only a team of experts can understand?  Every software vendor seemingly has large teams of people dedicated to helping customers understand how to buy their stuff.  It does not matter whether it is Microsoft, Oracle, [...]

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The IT manager for a large customer called me the other day in a panic and asking for help.  He said they were about to start a project to upgrade Cisco Unity in all their servers around the world and could not get the necessary software.  They were under the impression that they could get [...]

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There is a relatively new technology that is used to bring voice calls into a business phone system that provides lower monthly costs and a higher level of reliability. It is called SIP trunking, and it is worth looking at how it can benefit your business. The only catch is that your organization has to [...]

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So your organization is finally planning on upgrading the old PBX, you’ve got a big project on your hands, and you are looking for the first things that you need to do to plan this out. I have been on the planning, design, deployment and support side of the voice over IP business for 10 [...]

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Most corporations that are replacing their telephone systems are changing over from traditional PBX systems to VoIP based systems. There are many good phone systems available, all of which have excellent features and straightforward manageability, but they all have the downside that the equipment has to be installed and managed at the office. Because of [...]

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